{"id":1475,"date":"2024-01-17T12:49:54","date_gmt":"2024-01-17T11:49:54","guid":{"rendered":"https:\/\/calvia365eshop.com\/condicions-denviament-i-devolucions-2\/"},"modified":"2025-05-16T10:46:57","modified_gmt":"2025-05-16T08:46:57","slug":"condicions-denviament-i-devolucions","status":"publish","type":"page","link":"https:\/\/calvia365eshop.com\/ca\/condicions-denviament-i-devolucions\/","title":{"rendered":"Condicions d&#8217;enviament i devolucions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Condicions d&#8217;enviament i devolucions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br>A continuaci\u00f3 t&#8217;expliquem com ser\u00e0 el proc\u00e9s d&#8217;enviament de les comandes que realitzis. I si desitges retornar la teva comanda no tindr\u00e0s cap problema, aqu\u00ed t&#8217;expliquem com fer-lo.<\/p>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-9e161c612a33763be51f098a52d3c13a is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Enviaments<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-6620dffff9c6bdd0e54ef43180f27437 wp-block-paragraph\">Totes les nostres comandes s\u2019envien a trav\u00e9s de Sociedad Estatal Correos y Tel\u00e9grafos (Correos).<br>A nivell nacional, es fan enviaments a pen\u00ednsula, Illes Balears, Can\u00e0ries, Ceuta i Melilla.<br>A nivell internacional, s\u2019envia a tots els pa\u00efsos als quals envia habitualment Correos.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-c40f6962064588842122756070cc3f29 is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Cost dels enviaments<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-7269ed5ed8bd74c33dc56842c2112cc8 wp-block-paragraph\">L\u2019enviament s\u2019ofereix com a gratu\u00eft per al client, ja que no s\u2019aplica cap c\u00e0rrec addicional durant el proc\u00e9s de compra. No obstant aix\u00f2, els costos log\u00edstics estan inclosos en el preu final del producte. La gratu\u00eftat en l\u2019enviament dels nostres productes es produir\u00e0 sempre que es completi el lliurament<br>Hi ha un \u00fanic intent d\u2019enviament gratu\u00eft per comanda, en cas que el paquet sigui retornat per causes alienes a la nostra organitzaci\u00f3 (com ara una errada en l\u2019adre\u00e7a proporcionada, falta de recollida en l\u2019oficina de dest\u00ed en el termini establert o falta de presentaci\u00f3 d\u2019informaci\u00f3 reclamada per Duanes, si fos el cas), es considerar\u00e0 que:<\/p>\n\n\n\n<ul class=\"wp-block-list has-foreground-color has-text-color has-link-color wp-elements-d91b0a836fa35348b169023fb0ffe8ea\">\n<li>La comanda ha estat correctament enviada.<\/li>\n\n\n\n<li>El client no ha complert amb la seva responsabilitat de facilitar el lliurament.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-9b1376096adbf48c1a61b033d7067106 wp-block-paragraph\">Si aix\u00f2 ocorre i el paquet \u00e9s retornat, el client podr\u00e0 optar entre:<\/p>\n\n\n\n<ul class=\"wp-block-list has-foreground-color has-text-color has-link-color wp-elements-6f63cf644bbb6e19ececfc122b4ebaa3\">\n<li>Sol\u00b7licitar un nuevo enviament, assumint en aquest cas les despeses reals del segon enviament, del qual ser\u00e0 informat pr\u00e8viament.<\/li>\n\n\n\n<li>Sol\u00b7licitar la cancel\u00b7laci\u00f3 de la comanda, i en aquest cas es reemborsar\u00e0 l\u2019import del producte descomptant les despeses d\u2019enviament inicialment\u00a0 suportats per l\u2019empresa, al no haver estat possible completar el lliurament.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-23e6304278c8afe60303aab37e51afae wp-block-paragraph\">Si la comanda ha estat correctament enviada i retornada per causes no imputables a l\u2019empresa, el client no podr\u00e0 exigir un nou enviament gratu\u00eft ni la devoluci\u00f3 \u00edntegra de\u00a0 l\u2019import pagat.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-e935b4f26e6a5504bd71ec3ab0111958 is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Dades del destinatari<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-f93b4e473b092b77862d3c3f3cf3fef1 wp-block-paragraph\">El destinatari ser\u00e0 el responsable de la veracitat, exactitud i actualitzaci\u00f3 de les dades proporcionades per a l&#8217;enviament, inclosa l&#8217;adre\u00e7a postal i qualsevol informaci\u00f3 addicional requerida per al lliurament. L&#8217;empresa no es fa responsable de retards, devolucions o incid\u00e8ncies derivades de dades incorrectes o incompletes facilitats pel destinatari.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-12734d13234333527459841a60d7f3f9 is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Seguiment de la comanda<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-06d26dbd08f4bc5ef73e828cd660c486 wp-block-paragraph\">Tots els nostres enviaments es realitzen mitjan\u00e7ant servei de Correos i inclouen n\u00famero de seguiment, que es comunica al destinatari per correu electr\u00f2nic.El paquet pot ser rastrejat en la <a href=\"https:\/\/www.correos.es\/es\/es\/herramientas\/localizador\/envios?utm_source=email&amp;utm_medium=link&amp;utm_campaign=link_3_localizador_email_mioficina_confirmacion_compra\">web de Correos<\/a> mitjan\u00e7ant el localitzador. En cas de devoluci\u00f3 per abs\u00e8ncia o adre\u00e7a incorrecta, l&#8217;historial de seguiment proporcionat per Correos servir\u00e0 com a prova v\u00e0lida de l&#8217;intent de lliurament.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-249a233582e992087202847154f67f0b is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Responsabilitat en duanes<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-8a229847db7b912af3672875c338a3d5 wp-block-paragraph\">Les comandes enviades fora de la UE poden estar subjectes a inspeccions duaneres, aix\u00ed com a impostos, aranzels o altres c\u00e0rrecs establerts per les autoritats del pa\u00eds de destinaci\u00f3. Aquests costos, aix\u00ed com qualsevol retard derivat de la gesti\u00f3 duanera, s\u00f3n responsabilitat exclusiva del destinatari.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-3fe682d135df5d625acf87252f0fc8fc wp-block-paragraph\">\u00c9s responsabilitat del client informar-se sobre les normatives duaneres del seu pa\u00eds i facilitar les dades requerides per les autoritats corresponents per a la correcta recepci\u00f3 de la comanda.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-a8a90f1becf3c72398838c4bdca748fb is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Devolucions<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-f593866f879789baf351ae5be424a826 wp-block-paragraph\">Per a poder rebre el reemborsament, els productes han de ser retornats en el mateix estat en el qual es van enviar. Per tant, han de ser retornats nous, sense usar i complets. Amb el seu etiquetatge i embalatge original.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-defe822bf50aa49f8316b639c60ab7ee wp-block-paragraph\">El primer pas per a sol\u00b7licitar la devoluci\u00f3 \u00e9s enviar-nos degudament emplenat el seg\u00fcent <a href=\"https:\/\/forms.gle\/16rt4u2uLSj9aUHz6\">FORMULARI DE DEVOLUCI\u00d3<\/a><\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-617881a2f06f3b01458272e2919ad42c wp-block-paragraph\">Una vegada rebem el formulari s&#8217;enviar\u00e0 confirmaci\u00f3 i l&#8217;interessat podr\u00e0 portar el paquet a l&#8217;oficina de Correos m\u00e9s pr\u00f2xima o a l&#8217;empresa de repartiment que desitgi.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-3601ca392e41188f970a11098d69cc77 wp-block-paragraph\">Una vegada rebem el producte i comprovem que est\u00e0 en les condicions \u00f2ptimes, procedirem a realitzar el reemborsament en un termini m\u00e0xim de 15 dies naturals. La devoluci\u00f3 \u00edntegra de l&#8217;import es realitzar\u00e0 utilitzant el mateix m\u00e8tode de pagament emprat en la compra original. S\u2019enviar\u00e0 un correu electr\u00f2nic de confirmaci\u00f3 al client una vegada s&#8217;hagi tramitat la devoluci\u00f3.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-165a8fae8dd4a4715d616cfa6c156ee7 wp-block-paragraph\">En cas que la targeta o compte vinculat no estigui vigent, el client haur\u00e0 de comunicar-nos-el pr\u00e8viament i proporcionar un m\u00e8tode alternatiu v\u00e0lid per a poder efectuar el reemborsament. No podrem fer-nos responsables de retards o errors si aquesta informaci\u00f3 no ha estat actualitzada a temps.<\/p>\n\n\n\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-0a007dab45e34bfe4f39520affab7937 wp-block-paragraph\">No podem fer canvis de talla o color, de manera que si fos necessari canviar un article per un altre, realitzarem el reemborsament \u00edntegre del producte retornat i l&#8217;interessat podr\u00e0 realitzar una nova compra a la nostra botiga en l\u00ednia.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details has-text-color has-link-color wp-elements-87d359254f79d6d5a4634a40c0d86ab2 is-layout-flow wp-block-details-is-layout-flow\" style=\"color:#39549d\"><summary><strong>Despeses de devoluci\u00f3<\/strong><\/summary>\n<p class=\"has-foreground-color has-text-color has-link-color wp-elements-dcaf80fe4164ff7f4331116d84aa3ee2 wp-block-paragraph\">En cas de devoluci\u00f3 volunt\u00e0ria (desestiment), les despeses d&#8217;enviament de tornada seran a c\u00e0rrec del client. Recomanem utilitzar un m\u00e8tode d&#8217;enviament amb seguiment per a garantir la correcta recepci\u00f3 del paquet.<\/p>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>Condicions d&#8217;enviament i devolucions A continuaci\u00f3 t&#8217;expliquem com ser\u00e0 el proc\u00e9s d&#8217;enviament de les comandes que realitzis. I si desitges retornar la teva comanda no tindr\u00e0s cap problema, aqu\u00ed t&#8217;expliquem com fer-lo.<\/p>\n","protected":false},"author":235573869,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-1475","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Condicions d&#039;enviament i devolucions - Calvia 365 eShop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/calvia365eshop.com\/ca\/condicions-denviament-i-devolucions\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Condicions d&#039;enviament i devolucions - Calvia 365 eShop\" \/>\n<meta property=\"og:description\" content=\"Condicions d&#8217;enviament i devolucions A continuaci\u00f3 t&#8217;expliquem com ser\u00e0 el proc\u00e9s d&#8217;enviament de les comandes que realitzis. 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Y si deseas devolver tu pedido no vas a tener ning\u00fan problema, aqu\u00ed te explicamos c\u00f3mo hacerlo. 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